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PRIVACY POLICY
Our Promise to You
- We will never, ever, rent or sell your information to a third party. Guaranteed.
- We will only collect information that enables us to provide you with a good on-line service or retail experience.
Who are we?
- In this Privacy Policy, references to "we" and "us" refer to Capel.org.uk Limited and the businesses/trademarks operating under the Capel.org.uk umbrella, which are:
Three Counties Gourmet & Taste the Good Life.net.
What information do we collect and how?
We collect information in order to provide you with a professional and interactive on-line/retail experience. This may include any of the following:
- Any personal details you type in and submit, such as name, address, email address, etc.
- Your IP address (this is your computers individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Session information stored in cookies, these do not include any personal information and are used to ensure the correct data is extracted from the database when using our interactive systems.
Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through an accredited payment bureau, which may change from time to time. However, you will always be notified which bureau we are using when placing an order through our secure server, at which point you will be given an opportunity to view their privacy policy before proceeding.
What do we do with your information?
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:-
(1) To process your order, to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
(2) To comply with legal requirements.
(3) In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
The information supplied by our cookies can only be requested through our websites; your browser will not pass these on to any other site.
Occasionally, we may need to pass the information we collect to other companies solely for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.
The information collected by the Capel.org.uk websites is the responsibility of Capel.org.uk Limited and as such is accessible only by those business under its direct control. This excludes any strategic partners. Information will only be passed to strategic partners for the purposes of fulfilling your order and only when strictly necessary. Strategic parties undertake not to use your information in any other way when forming agreements with us.
Your rights
From a strictly legal standpoint, Capel.org.uk Limited is not required to be registered under the data protection act. However, we know how seriously we take the privacy of our own personal data and therefore respect the privacy of yours. We will always investigate any complaints thoroughly.
You can ask us to update or remove your personal information by emailing privacy@capel.org.uk, specifying Privacy Request in the E-mail Subject. Alternatively, you can send your privacy request to our registered office:
Privacy Requests, Capel.org.uk Limited, Ivory House (51), Ledbury, Herefordshire HR8 2FY, United Kingdom
Please note, however, that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.
As an individual, you can decide to disable cookies within your browser. Although this may remove some functionality or interactivity within our website, you can still enjoy an online experience with us. If you do leave cookies on, then you should always sign off when using a shared computer in order to protect your own privacy.
In the unlikely event that you wish to make a complaint, please write to the Managing Director care of our registered office.
We reserve the right to update this policy from time to time in order to ensure we are up-to-date with public opinion and good practice. Although we will endeavour to notify you of any major changes, please feel to check back to this page for any additional updates.
How comfortable do you feel with the Policy?
We want our customers to feel completely happy about dealing with us. Please let us know if you feel that this policy is lacking in any respect.
Privacy Policy updated: 14 October 2008.
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